Voyagers Jewelry Design, located at 146 W Main St in Cambridge, WI, has been a cherished destination for custom engagement rings since 1973. This unique jewelry store operates in the historic Oxen Run Inn, and is known for its warm, inviting atmosphere, where friendly retired racing greyhounds often greet visitors. The store specializes in custom jewelry creations and repair services, utilizing skilled in-house artisans dedicated to bringing customers’ visions to life.
The owner, Becky Taggart Redmond, along with her talented team, offers personalized design experiences, allowing each client to feel involved in the creation process. Customers rave about the attentive service they receive, highlighting how the staff listens carefully to their ideas and provides expert guidance. On the flip side, a few reviewers have noted occasional challenges with communication and life-long warranties, which has led to mixed experiences for some.
Customer Sentiment: Approximately 80% of customers are highly satisfied, while 10% have expressed neutral feelings and 10% have encountered issues.
Opening Hours:
- Wednesday: 11 AM - 5 PM (closed 1:30 PM - 2:45 PM)
- Friday: 11 AM - 5 PM
- Saturday: 10 AM - 4 PM
- Closed Sunday, Monday, and Tuesday
Best Review: Allie shared her delightful experience designing her engagement ring and wedding band, praising the patience and kindness of the staff throughout the process.
Worst Review: Marylou expressed disappointment over what she perceived as a lack of clarity regarding the lifetime warranty, feeling her concerns were not adequately addressed by the team.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 49