Wagner Jewelers, located at 9611 State Ave E, Marysville, WA 98270, is a family-owned jeweler specializing in custom engagement rings and personalized jewelry creations. With a focus on relationship-building, the store boasts a team of experienced goldsmiths dedicated to quality craftsmanship and exceptional customer service. Wagner Jewelers has been a staple in the community since 1981, emphasizing client relationships over sales pressure.
The shop has garnered a solid reputation for providing a welcoming environment and attentive service. Customers have praised the staff for their friendliness, expertise, and the quality of their repairs. Positive reviews consistently highlight the store's ability to create stunning custom engagement rings tailored to individual preferences, making it a favored choice for couples looking for unique designs. The team ensures detailed communication regarding the customization process, helping clients feel comfortable and informed.
Despite the numerous positive sentiments, a few negative experiences were mentioned in the reviews, primarily regarding misunderstandings with ring resizing and expectations not being met in some cases. Nonetheless, the store has openly addressed these concerns, showcasing their commitment to customer satisfaction and willingness to rectify issues when they arise.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Highlight Reviews:
Best Review: A customer noted the exceptional and personalized service received when creating a custom engagement ring, emphasizing the thoroughness and attention to detail provided by the staff, which left them completely satisfied with their experience at Wagner Jewelers.
Worst Review: One review expressed disappointment regarding a resizing experience, as the customer felt that their ring was altered in an unexpected way and lost original characteristics.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
| Opening Hours |
|------------------------|
| Monday: 10:00 AM - 6:00 PM |
| Tuesday: 10:00 AM - 6:00 PM |
| Wednesday: 10:00 AM - 6:00 PM |
| Thursday: 10:00 AM - 6:00 PM |
| Friday: 10:00 AM - 6:30 PM |
| Saturday: 10:00 AM - 5:30 PM |
| Sunday: Closed |
Staff Members:
- Doug Wagner
- Jeff Wagner
Positivity Score: 90%
Total Customer Feedback Reviewed: 147
Store Phone Number: 3606538200
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