Located at 9832 York Road, Suite 2A, Cockeysville, MD, Hunt Valley Jewelers is a prominent jewelry store renowned for its superior engagement ring creation and comprehensive jewelry services. With a solid reputation built over several decades, the store operates under the guidance of G.I.A Graduate Gemologists and skilled goldsmiths, ensuring that each piece of jewelry is crafted with precision and care. They specialize in custom engagement rings, utilizing unique designs to meet individual customer preferences.
The establishment is particularly noted for its exceptional customer service. Many reviews highlight the staff's knowledge, friendliness, and willingness to accommodate requests, especially from those seeking custom jewelry options. Customers appreciate the transparent and patient approach of the team, particularly Tim and Daryl, who assist in creating personalized pieces. Chosen for their ability to turn clients' visions into reality, they are praised for their craftsmanship and design suggestions.
However, there are some criticisms mentioned in various reviews. A few customers have reported unprofessional experiences, particularly when dealing with sensitive inquiries. Despite this, the general consensus remains largely positive, showcasing strong customer loyalty.
Current hours of operation are:
| Day | Hours |
|-------------|-------------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
Out of 92 reviews, the sentiment reflects a strong favorability towards Hunt Valley Jewelers. Positive reviews comprise approximately 85%, neutral sentiments around 10%, and negative feedback accounts for about 5%. Customers frequently mention the attentive service and high-quality craftsmanship as standout features.
Best Review:
Rachel commends Hunt Valley Jewelers for their family-like treatment when purchasing her wedding band, emphasizing the welcoming atmosphere and attention to detail in customer service.
Worst Review:
Sean shared a negative experience regarding customer interaction, indicating that he felt disrespected during a service request, which detracted from his perception of the establishment.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 92
Store Phone Number: 4106665556