Windward Jewelers, located at 600 Kailua Rd Ste 122, Kailua, HI, is a highly regarded jewelry store specializing in engagement ring creation and a variety of jewelry services. The shop has been family-owned and operated since 1966, with a commitment to quality craftsmanship and exceptional customer service. Known for their friendly and knowledgeable staff, including owner Doug Kreul, Windward Jewelers offers a range of services including on-site jewelry and watch repairs, custom designs, and insurance appraisals.

According to the reviews covered, the store has a total of 107 reviews, with a notable average rating of 4.8 stars.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

Customers frequently commend the store for its excellent selection of unique, handcrafted jewelry, reliable repair services, and personalized customer care. Common positive sentiments include the timely creation of engagement rings and the welcoming atmosphere, making it a trustworthy option for couples.

However, there have been a few negative remarks regarding delays in the completion of some services, with instances of communication issues noted. Despite these, the general response is largely favorable, with many highlighting the quality and craftsmanship of the jewelry.

Best Review:
Eric mentioned that Windward Jewelers provided excellent service while repairing his 100-plus-year-old pocket watch, completing the task quickly and within a budget-friendly price.

Worst Review:
Jessica pointed out challenges with a previous experience before the new ownership, describing frustrations with delays and pricing discrepancies, though she later found the new management to significantly improve services.

**Opening Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 12:00 PM - 4:00 PM

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.