Wings Jewelry and Gifts, located at 625 Pine Knot Ave, Big Bear Lake, CA 92315, is a renowned jewelry store in San Bernardino County, specializing in custom engagement ring creation and exceptional service. The shop, operated by James Newkirk, has garnered a stellar reputation among customers for its unique, handcrafted designs and personalized approach to jewelry-making.

Having reviewed 60 customer reviews, it's evident that the majority of the feedback reflects a positive experience at Wings Jewelry and Gifts. Customers frequently commend the store for its quality craftsmanship and the attentive service provided by James and the team. Many have highlighted their satisfaction with custom engagement rings and wedding bands, appreciating the value and care put into each piece. Instances of quick repairs and efficient service stand out, further solidifying the store's reputation as a trustworthy destination for all jewelry needs.

However, a few reviews noted minor concerns regarding the speed of certain services, implying that at peak times, there could be a bit of a wait. Despite these occasional remarks, the overall experience remains overwhelmingly positive.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

Opening Hours:
- Tuesday: 11:00 AM - 5:00 PM
- Wednesday: 11:00 AM - 5:00 PM
- Thursday: 11:00 AM - 5:00 PM
- Friday: 11:00 AM - 5:00 PM
- Saturday: 11:00 AM - 3:00 PM
- Sunday: Closed
- Monday: Closed

Staff:
- James Newkirk

Best Review:
Beth praised Wings Jewelry and Gifts for their ability to repair an heirloom turquoise ring that had lost its stone. She expressed her satisfaction with the quick service and the craftsmanship, stating her happiness with the restoration of the sentimental piece.

Worst Review:
A customer mentioned some delays in service times, suggesting that while the quality of work was commendable, the wait periods during busy hours could be improved.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.