Aires Jewelers, located at 3 Harrison Ave, Morris Plains, NJ 07950, is renowned for its exceptional engagement ring creation services, catering to a wide array of customer preferences. The jeweler boasts a strong reputation, backed by a total of 332 reviews, reflecting both positive and negative feedback.

Customers commend the team's professionalism and expertise, particularly in bespoke engagement ring designs. The knowledgeable staff, including members like Christine and Chris, provide personalized consultations to ensure customers find the perfect setting and stones that align with their vision. The overall atmosphere is inviting, and the quality of the craftsmanship has been praised consistently.

However, some negative reviews highlight occasional customer service miscommunications and challenges with specific repair tasks, leading to unsatisfactory experiences for a few clients. These incidents suggest room for improvement in handling unique customer requests.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review: Peter highlighted the thorough guidance he received during the engagement ring process. He found the staff to be knowledgeable and accommodating, which allowed him to feel confident about his selection.

Worst Review: A customer expressed disappointment over a botched repair job on a beloved family piece, stating that the service felt rushed and unsatisfactory, which detracted from the overall experience.

**Operating Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.