Alix and Company Jewelry, Mill Valley, CA
Alix & Company, located at 18 East Blithedale Ave #12, Mill Valley, CA, is a distinguished jewelry studio specializing in the creation of custom engagement rings and fine jewelry. Owners Janet Alix and her skilled team provide an array of services, including jewelry design, restoration, and repair. Known for their attention to detail and personalized service, they have established a reputation for crafting exquisite pieces that reflect the individual styles and preferences of their clients.
With a total of 35 reviews, the overall sentiment from online customer reviews is overwhelmingly positive. Approximately 85% of reviews exhibit positive feelings toward the store, highlighting the exceptional craftsmanship and attentive service provided, while around 10% reflect neutral experiences, and 5% convey negative sentiments regarding customer interactions.
Positive reviews commonly praise the team's creativity, patience, and dedication to understanding client vision, particularly in engagement ring design. Customers frequently mention the warm and welcoming atmosphere of the store, describing the staff as helpful and knowledgeable.
Conversely, a few negative reviews indicate dissatisfaction with specific customer service instances, highlighting a lack of attention in certain situations during sales.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Best Review: A customer named Sheila expressed her delight in having her wedding and engagement rings created at Alix & Company, commending Janet for her integrity and collaboration throughout the design process.
Worst Review: In a review, Audrey shared her frustration with the customer service when she felt overlooked while ready to make a purchase, describing an incident where the owner attended to another customer instead of her.
**Opening Hours:**
- Tuesday: 12:00 PM - 5:30 PM
- Wednesday: 12:00 PM - 5:30 PM
- Thursday: 12:00 PM - 5:30 PM
- Friday: 12:00 PM - 5:30 PM
- Saturday: 12:00 PM - 5:30 PM
- Sunday: Closed
- Monday: Closed
**Staff:**
- Janet Alix
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
