Sofia Jewelry, located at 80 Throckmorton Avenue, Mill Valley, CA 94941, is a renowned family-owned jeweler specializing in custom engagement ring creation and exquisite jewelry services. Established in 1994, the shop is led by the Priolo family, including owner Lucas Priolo and his team, who offer a warm and welcoming atmosphere for clients. The store is highly praised for its extensive collection and bespoke designs, making it a favored destination for those seeking meaningful pieces that celebrate life's special moments.
Engagement ring services at Sofia Jewelry stand out for their personalization. Customers have noted that the team takes great care to understand their desires and visions, often creating stunning, one-of-a-kind pieces using heirloom stones or custom designs. Client feedback highlights the thoughtful consultation process, CAD design previews, and overall artistry involved in bringing each unique vision to life. While most reviews reflect a positive experience with quality craftsmanship and attentive service, a few concerns have been raised regarding post-service experiences, such as repairs.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
**Customer Reviews Summary:**
Several reviews highlight the exceptional customer experience and craftsmanship at Sofia Jewelry, emphasizing the friendly and professional service. Customers frequently mention how the staff listens carefully to their preferences and designs rings that perfectly match their vision. However, there are rare mentions of dissatisfaction with repair services and inconsistencies in quality.
Best Review:
A customer praised Lucas for his exceptional service while crafting a custom ring, noting that his keen eye for design and dedication to customer satisfaction made the process enjoyable and resulted in a breathtaking final product.
Worst Review:
One review discussed a negative experience related to repair quality, stating that the customer felt disappointed with the workmanship and service compared to previous visits, leading to dissatisfaction with their overall experience.
| Operating Hours |
|------------------------|
| Tuesday - Saturday: 11:00 AM - 5:00 PM |
| Monday: Closed |
| Sunday: Closed |
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 162
Store Phone Number: 4153888776