Aspen Jewelry Designs, located at 2451 Centreville Rd, Ste i-7, Herndon, Virginia, is a well-regarded jewelry store specializing in custom-designed engagement rings and other unique jewelry pieces. With a history of operation since 1993, this shop has built a solid reputation in Fairfax County for its excellent customer service and craftsmanship.

Aspen's staff, including notable team members such as Mike Estrada and owner Kurt Rose, are frequently praised for their professionalism and expertise in jewelry design. Customers have noted the personalized assistance they receive, especially during the engagement ring creation process, where staff actively collaborate with clients to fulfill their visions.

The store has garnered a total of 165 reviews, reflecting a generally positive sentiment among customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Feedback includes numerous commendations for the friendly and attentive service experienced by those seeking unique designs. For example, the engagement ring services provided are highlighted as being particularly exceptional, with customers appreciating the low-pressure environment and the quality of craftsmanship.

Conversely, there are a few negative sentiments regarding specific customer service experiences where expectations were not met, often relating to communication issues or durability of repairs.

Best Review:
Ryan noted that Aspen Jewelry Designs provided a great experience while soldering his wedding and engagement rings together, praising the fair prices and the exceptional service, which included cleaning the rings before returning them.

Worst Review:
Some feedback mentioned disappointment about service quality, where a customer encountered communication issues and perceived lack of courtesy during a repair situation, leading them to express frustration over their experience.

Operating Hours:
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members:
- Mike Estrada
- Kurt Rose

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.