Kim's Watchmakers and Jewelers, located at 488 Elden St, Herndon, VA 20170, is a family-owned jewelry store renowned for its exceptional engagement ring creation and repair services. Operating in Fairfax County, Kim's offers a wide range of services including custom engagement ring design, watch battery replacements, and jewelry repairs. The skilled team, including Troy and his parents, is known for their expertise and dedication to providing excellent customer service, treating clients like family while ensuring fair pricing.

The store has garnered a significant number of customer reviews, totaling 273, reflecting a positive reputation in the local community.

Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 4%
Negative: 1%

Most reviews highlight the exceptional customer service and value, with many customers appreciating the honesty and transparency provided, especially regarding repairs and pricing. Some negative sentiments stem from isolated issues like battery lifespan.

Best Review:
Elmer highlighted the long-lasting relationship they have had with the Kim family over 35 years, emphasizing their personable service and expertise, particularly in watch repair and jewelry services.

Worst Review:
A customer named Belal expressed dissatisfaction with the customer service they experienced, stating that it fell short of expectations for professional engagement.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Day | Hours |
|-----------|-------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:00 PM|
| Wednesday | 10:00 AM - 5:00 PM|
| Thursday | 10:00 AM - 5:00 PM|
| Friday | 10:00 AM - 5:00 PM|
| Saturday | 10:00 AM - 3:00 PM|
| Sunday | Closed |

Staff members mentioned include Troy Kim.