Ballard & Ballard Jewelers, located at 18400 Brookhurst St, Fountain Valley, CA 92708, is renowned for its exceptional engagement ring creation and outstanding customer service. Committed to providing a family-oriented experience, owner Guy Ballard and his knowledgeable staff prioritize personalized consultations to ensure that each customer finds or creates the perfect ring. This family-owned business has garnered a remarkable reputation over five generations, specializing in custom jewelry design and high-quality repairs. Customers appreciate the warm atmosphere and the expertise offered in selecting the right diamond and design, along with their complimentary lifetime cleaning and care for jewelry pieces.

Operating in Orange County, Ballard & Ballard runs on the following schedule:

| Day | Hours |
|-----------|-----------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

Overall Sentiment from Online Customer Reviews:
The general feedback reflects a strongly positive sentiment, with approximately 95% of reviews praising the personalized service, quality craftsmanship, and the welcoming environment. The remaining 5% express minor disappointment or neutral experiences.

Best Review:
A customer named Rachael highlighted the stunning engagement ring created for her by Guy, expressing gratitude for his guidance and the familial feel of the store, resulting in a truly memorable experience.

Worst Review:
A customer, Irene, noted the lack of follow-up after an initial consultation, feeling overlooked despite having left multiple messages while requesting information on ring designs.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.