Baranof Jewelers, located at 537 Main St, Park City, UT 84060, is known for its exceptional engagement ring creation services. With a strong reputation built over 20 years, this locally owned and operated jeweler emphasizes excellent customer service and the design of unique, high-quality pieces. The store offers on-site repairs and custom jewelry design, ensuring that clients receive personalized attention when crafting their special engagement rings.
Positive reviews highlight the high-quality craftsmanship, friendly staff, and the ability to create one-of-a-kind designs. Many customers express appreciation for the attentive service provided by staff members like Tom and Andrea, who are noted for guiding clients through the ring selection process and ensuring customer satisfaction.
Conversely, some negative feedback indicates issues with communication, such as unreturned calls and delays in order fulfillment. A particular review mentioned a custom engagement ring that exceeded the budget without prior notice, pointing to a lack of transparency in the process.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 15%
Negative: 25%
Best Review:
A customer praised Baranof Jewelers for the beauty of their custom engagement ring and expressed satisfaction with the quality and attentiveness of the staff throughout the design process.
Worst Review:
Another customer reported extensive communication issues, citing unreturned messages and a final product that was significantly over budget without prior discussion, leading to a negative experience with customer service.
Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM – 7:00 PM
- Wednesday: 10:00 AM – 7:00 PM
- Thursday: 10:00 AM – 8:00 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 10:30 AM – 8:00 PM
- Sunday: 11:00 AM – 7:00 PM
Staff:
- Tom
- Andrea
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 67.5%
Total Customer Feedback Reviewed: 50