Bay Jewelers, located at 7900 Ritchie Hwy #101, Glen Burnie, MD 21060, is a well-regarded jewelry store specializing in custom engagement ring creation and high-end jewelry services. The store is known for its expertise in a wide array of gemstones, including diamonds, sapphires, rubies, and emeralds. Customers appreciate the knowledgeable staff's ability to assist with personalized designs, ensuring that each piece reflects the unique desires of the client. Staff members often go above and beyond to provide excellent customer service, making the experience enjoyable.

Bay Jewelers primarily operates in Anne Arundel County, and the team has over 30 years of experience in the jewelry business, focusing on craftsmanship and quality. The store is also recognized as an authorized Pandora retailer, which adds to its appeal for those seeking a blend of contemporary and traditional styles.

Operating hours:
- Tuesday: 11 am – 8 pm
- Wednesday: 11 am – 8 pm
- Thursday: 11 am – 8 pm
- Friday: 10 am – 8 pm
- Saturday: 10 am – 8 pm
- Sunday: 12 pm – 6 pm
- Monday: 11 am – 7 pm

Overall Sentiment from Online Customer Reviews:
The overall sentiment from 92 online reviews indicates a significant level of satisfaction, with approximately 75% of customers expressing positive feedback. Positive reviews often highlight the store’s excellent selection, knowledgeable staff, and commendable customer service. However, some negative reviews mention challenges with communication and customer satisfaction related to specific service incidents, leading to a neutral to negative sentiment in about 10% of instances.

Best Review:
One customer, Philip, praised the store for its exceptional service, specifically mentioning the expertise of a staff member named Jamal, who provided outstanding assistance in finding the perfect custom pieces.

Worst Review:
Another review by Saroj described a frustrating experience regarding delays with an engagement ring order that were not communicated effectively, resulting in dissatisfaction with the service.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.