Berry's Jewelry and Pawn, located at 404 S Gallatin Pike, Madison, TN 37115, offers a range of services with a strong focus on engagement ring creation. With a professional approach, the store combines jewelry retail with pawnbroker services, catering to clients looking for quality pieces and exceptional service. Customers have frequently praised the knowledgeable staff and their ability to customize and repair jewelry, including engagement rings and other fine pieces. The owner, Herbert B., has built a reputation for exceptional customer service over more than 43 years of operation.
Operating hours are as follows:
- Monday: 9:00 AM - 5:30 PM
- Tuesday: 9:00 AM - 5:30 PM
- Wednesday: 9:00 AM - 5:30 PM
- Thursday: 9:00 AM - 5:30 PM
- Friday: 9:00 AM - 5:30 PM
- Saturday: 9:00 AM - 5:30 PM
- Sunday: Closed
Overall Sentiment from Online Customer Reviews:
The review analysis reflects an overwhelmingly positive sentiment, with approximately 85% of the reviews expressing satisfaction with the services provided. A smaller percentage, about 10%, fell into the neutral category, while negative feedback was minimal at about 5%.
Highlight Reviews:
Best Review: Mercedi expressed admiration for Berry's due to its clean and welcoming environment, highlighting that it feels more like a jewelry store than a typical pawn shop. The positive experience was further enhanced by the honest pricing they provided for musical equipment and jewelry.
Worst Review: Alyse recounted a troubling experience where her stolen jewelry was sold to Berry's without ownership verification, resulting in a difficult and lengthy legal battle to reclaim her property.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 148
Store Phone Number: 6158652257