Martin Binder Jeweler, located at 650 W Morthland Drive, Valparaiso, IN 46385, offers an exceptional selection of engagement rings and a variety of other exquisite jewelry pieces. Known for its commitment to customer satisfaction, the store is family-owned and has been serving the Chicagoland area and Northwest Indiana for over 80 years. Customers commend the knowledgeable staff, including associates like Tyler, Bambi, and Jaime, who provide guidance through the engagement ring creation process, ensuring a personalized experience. The store's extensive inventory ranges from elegant engagement rings to fine timepieces, reflecting a dedication to accommodating all budgets.
Operating hours are as follows:
- Monday - Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
The positive feedback highlights the quality of service, with customers noting the attentive and friendly staff who guide them patiently through their selections. However, some negative reviews mention frustration over pressure tactics and issues with repairs.
Best Review:
Zach expressed how Martin Binder stands out for its exceptional service and selection, emphasizing the friendly staff who assist consistently, regardless of the purchase size.
Worst Review:
Raymond felt overlooked and pressured into purchasing a more expensive option after experiencing multiple issues with a previously bought ring, illustrating a disappointing customer service encounter.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members mentioned include:
- Tyler
- Bambi
- Jaime