Kay Jewelers, located at 2410 Laporte Ave., Ste. 160, Valparaiso, IN 46383, offers an extensive selection of fine jewelry with a particular emphasis on engagement ring creation. Known as a prominent retail jewelry chain, they provide a variety of services, including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchange, and appraisals. With a committed and knowledgeable staff, they strive to create a superior shopping experience for customers.

Operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

The atmosphere in the store is welcoming, often described as friendly and accommodating, with many customers expressing satisfaction with the service. However, some negative feedback highlights issues with store hours and occasional lapses in customer service during peak times.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlight Reviews:
Best Review: A customer praised the knowledgeable staff and exceptional service received during the process of creating an engagement ring, highlighting the friendly environment at Kay Jewelers, notably mentioning the helpfulness of the staff.
Worst Review: A customer expressed frustration regarding inconsistencies with the store's advertised hours, leading to wasted time and effort when arriving to have their rings cleaned.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned include Sherrill (Store Manager), Melissa, Karrie, and Addie.