Black Rose Jewelry, located at 206 State St, Saint Joseph, MI, offers a variety of services, particularly focusing on engagement ring creation and jewelry repair. Situated in Berrien County, this store has received mixed reviews from its clientele.

Owner Chip is often noted for his unique selection of fine jewelry and watches, along with a commitment to working with local artisans. Many customers appreciate the personal touch Chip provides, as well as his effort to refurbish and repair sentimental pieces. However, there have been numerous mentions of long wait times for repairs, and some customers have expressed dissatisfaction with communication regarding their jewelry's status.

Customer Sentiment: Approximately 60% of customers report positive experiences, while 20% feel neutral, and around 20% have faced significant issues.

Opening Hours:

Monday to Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Best Review: Lauren shared her delightful experience, applauding Chip for reviving her grandfather’s watch when another shop couldn't, mentioning the reasonable prices for battery replacements too.

Worst Review: Elizabeth voiced her disappointment after having to seek repair services elsewhere, stating it took months to get her ring back, and she encountered unhelpful communication throughout the process.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.