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Jewelfire Diamond Center, located at 420 State St, Saint Joseph, MI 49085, is a highly regarded jeweler renowned for its exceptional engagement ring creation and personalized customer service. With over 70 reviews contributing to its reputation, the store has established itself as a favorite among locals and visitors alike. Customers can expect a warm welcome from a knowledgeable team, including owners Steven and Mary Huizenga, along with experienced staff members Chris and Shawn, who each bring decades of expertise in the jewelry industry.
Services offered at Jewelfire include custom jewelry design, appraisals, and repair services, ensuring that clients receive comprehensive assistance tailored to their unique needs. The atmosphere is described as inviting and customer-centric, with staff being noted for their patience and willingness to help every step of the way, especially when creating custom engagement rings that will last a lifetime.
However, some reviews point to occasional lapses in communication and service, as highlighted by a few customers who experienced delays or dissatisfaction in their visits. Despite this, the overall feedback remains overwhelmingly positive.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
Highlight Reviews:
Best Review: Brenda expressed satisfaction with the service, noting the staff's friendliness and professionalism during her visit. She particularly appreciated the prompt assistance she received despite the store being busy.
Worst Review: David reported a negative experience regarding a lack of follow-up on promised appraisals, feeling let down by the owner's response when he reached out for an update.
Operating Hours:
| Day | Hours |
|-----------|-------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM|
| Wednesday | 10:00 AM - 6:00 PM|
| Thursday | 10:00 AM - 6:00 PM|
| Friday | 10:00 AM - 6:00 PM|
| Saturday | 10:00 AM - 5:00 PM|
| Sunday | Closed |
Staff Members: Steven Huizenga, Mary Huizenga, Chris, Shawn
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 70
Store Phone Number: 2699836111
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