Brock's Jewelers, located at 8760 Madison Boulevard, Suite S, Madison, AL 35758, is a family-owned jewelry store committed to providing exceptional service and high-quality craftsmanship since 1980. They specialize in creating personalized engagement rings and wedding bands, offering a variety of options that cater to different styles and budgets. Customers can expect a friendly atmosphere with knowledgeable staff ready to assist in crafting the perfect piece, ensuring personalized attention throughout the engagement ring creation process.
With a current total of 121 reviews, the sentiment surrounding Brock's Jewelers is predominantly positive. Many satisfied customers rave about the outstanding customer service and the quality of repairs, while some express concerns about specific past experiences.
Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 5%
- Negative: 5%
**Opening Hours:**
- Monday: 9:30 AM - 5:00 PM
- Tuesday: 9:30 AM - 5:00 PM
- Wednesday: 9:30 AM - 5:00 PM
- Thursday: 9:30 AM - 5:00 PM
- Friday: 9:30 AM - 5:00 PM
- Saturday: 9:30 AM - 5:00 PM
- Sunday: Closed
Staff members mentioned include Alan, who is recognized for his exceptional customer service.
Best Review:
A customer praised Brock's Jewelers for their unmatched customer service and expertise in bringing old rings back to life, emphasizing their reasonable pricing and excellent quality of work.
Worst Review:
One customer expressed dissatisfaction with the accuracy of gold content in a ring they purchased, indicating that a ring labeled as 14k was actually 10k. They also reported a problem with a battery replacement that failed shortly thereafter.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 121
Store Phone Number: 2564646610