KAY Jewelers is a reputable jewelry store located in Madison, Alabama, specializing in engagement ring creation and various jewelry services. Situated at 8213 Hwy 72 West, Ste. F, Madison, AL 35758, the store offers a range of options for those looking for engagement rings, wedding rings, and fine jewelry. Customers can contact the store at (256) 721-4705.

The staff at KAY Jewelers is known for their professionalism and helpfulness, with many reviews highlighting the attentive service provided by team members such as Sheila and Kim. The store offers services including jewelry maintenance, custom and special orders, and diamond upgrades, ensuring that clients find exactly what they're looking for. Operating in Madison County, KAY Jewelers has built a reputation for quality craftsmanship and customer care.

Despite the positive experiences, some customers have reported issues with service delays and perceived indifference from certain staff members, indicating that customer service can be inconsistent.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews reflects a mix of experiences. Approximately 65% of the reviews are positive, showcasing commendable service and quality products, while about 20% express neutral sentiments, with the remainder (15%) highlighting negative experiences, notably issues with staff interactions.

**Opening Hours:**

| Day | Hours |
|-----------|----------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

**Staff Members:**
- Sheila
- Kim

Best Review:
Darae praised the exemplary customer service at KAY Jewelers, highlighting the staff's dedication to providing an exceptional shopping experience.

Worst Review:
Kimberly expressed disappointment due to a lack of acknowledgment from the sales staff during her visit, leading her to leave without assistance.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.