Bruce's Watch & Jewelry, located at 6 W Lynde St, Gardner, MA 01440, is a reputable jeweler known for its exceptional engagement ring creation and various jewelry repair services. The store is celebrated for its attentive customer service and high-quality workmanship, with many reviewers noting the personal touch provided by the owner, Bruce. Customers appreciate the custom pieces crafted with care, as well as the fair pricing and prompt service. Bruce's expertise stands out within Worcester County, drawing positive attention for his integrity and dedication to customer satisfaction.

The shop operates during the following hours:
- Friday: 9:00 AM - 5:00 PM
- Saturday: 9:30 AM - 2:00 PM
- Sunday: Closed
- Monday: Closed
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 6:00 PM

Overall Sentiment from Online Customer Reviews:
The sentiment from the 37 reviews indicates a predominantly positive reception, with approximately 85% of customers expressing satisfaction with their experiences, while about 10% had neutral feelings and 5% reported negative experiences.

Best Review:
Lindsey Rodriguez highlighted the unique quality of the custom pieces made by Bruce, expressing loyalty to the jeweler because of the care put into each creation and the warm atmosphere of the shop.

Worst Review:
Yvaiyne Cobra mentioned a negative experience involving a watch repair, where they felt that the service was lengthy and the job was not done properly, resulting in damage to the watch.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.