Burdeen's Jewelry, located at 1151 W Lake Cook Rd, Buffalo Grove, IL 60089, stands out as a premier destination for engagement ring creation and superior customer service. This family-owned jeweler, operational since 1980, has cultivated a reputation for high-quality craftsmanship and a broad selection of engagement rings, from custom designs to pre-owned luxury pieces. Clients commend the skilled and attentive staff, such as Kevin, Traci, and Evan, who are dedicated to providing personalized assistance throughout the ring selection and creation process.

The store offers a welcoming environment, often providing beverages to ease the shopping experience. With nearly 400 reviews, Burdeen's enjoys a strong reputation, with many customers praising their knowledgeable associates who educate clients on diamonds and settings without the pressure typical of high-end retailers. However, some reviews indicate issues with customer service, particularly regarding communication and follow-up on special orders.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews is positive, with approximately 85% positive, 10% neutral, and 5% negative assessments.

Best Review:
A customer named Jordan highlighted their experience working with Harvey to design a custom engagement ring, commending his patience and expertise in delivering exactly what they wanted.

Worst Review:
In contrast, a customer named Kelly expressed dissatisfaction due to perceived judgement based on their appearance, feeling rushed out of the store after visiting without making a purchase.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

Staff Members: Kevin, Traci, Evan, Harvey.