Castle Pines Jewelers, located at 880 W Happy Canyon Rd #120, Castle Rock, CO 80108, has been a trusted jewelry destination since 1982. This family-owned store specializes in engagement ring creation, offering a wide selection of custom designs and beautiful fine jewelry. The highly knowledgeable staff, including Lacee, are known for their exceptional customer service, guiding clients through the process of selecting and designing the perfect ring while keeping a focus on individual preferences and budget.

In reviewing a total of 65 customer reviews, a notable trend arose. Customers praised the warm and attentive service, particularly highlighting the expertise and creativity of the staff. Positive reviews emphasize the quality of the designs and the personal touch offered, indicating a high level of customer satisfaction. However, some negative reviews noted issues with response time and customer follow-up, which detracted from the overall experience for a few clients.

Overall Sentiment from Online Customer Reviews:
- Positive: 78%
- Neutral: 15%
- Negative: 7%

**Opening Hours:**
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 11:00 AM - 3:00 PM
- Sunday: Closed
- Monday: Closed
- Tuesday: Closed

**Staff:**
- Lacee

Best Review: A customer praised the incredible service provided, remarking on the patience and dedication of the staff in helping find the perfect engagement ring, as well as the unique and beautiful jewelry available.

Worst Review: Another customer expressed disappointment with the lack of communication regarding a ring design, stating that despite multiple follow-ups, they received no response and ultimately sought another jeweler.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.