Clark's Jewelers, located at 6946 Kimball Dr, Gig Harbor, WA 98335, has established a reputation for exceptional service, particularly in the realm of engagement ring creation. With over 99 reviews and a commendable 4.9-star rating on Google and 4.8-star rating on Yelp, the store has built a loyal customer base. The owner, Michael, is noted for his personalized approach to jewelry design, ensuring that each customer feels valued and supported throughout the process.
The jeweler specializes in custom engagement rings, offering clients the opportunity to create unique pieces that reflect their personal style. The staff is praised for their knowledge and willingness to go above and beyond, making every visit a pleasant experience. Customers have shared positive experiences regarding the quality of craftsmanship and the overall friendly atmosphere in the store.
However, some reviews indicate areas for improvement, specifically regarding communication and service timeframes. A few customers have expressed frustration about delays in repairs or resizing, with one review highlighting a negative experience related to ring sizing that left the customer dissatisfied.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
Best Review:
David praised Clark's Jewelers for the outstanding service he received when getting his wife's wedding ring resized. He highlighted Michael's generosity in waiving the charges for watch battery replacements.
Worst Review:
Nina expressed her frustration after a poor experience with the resizing of her wedding ring, stating that the sizing was inconsistent and felt dismissed by the staff when she raised her concerns.
Operating Hours:
- Tuesday: 10:00 AM - 4:00 PM
- Wednesday: 10:00 AM - 4:00 PM
- Thursday: 10:00 AM - 4:00 PM
- Friday: 10:00 AM - 4:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed
Staff:
- Michael (Owner)
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 122
Store Phone Number: 2538515395
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