Cohen & O'Neill Jewelers, located at 110 W NW Hwy, Palatine, IL 60067, specializes in personalized jewelry, including custom engagement rings. Known for their attention to detail and ability to turn intricate design ideas into reality, this jeweler offers a range of services, including appraisals, fine jewelry sales, and expert repairs. Despite its reputation for quality craftsmanship, the store has received mixed feedback from customers.

Overall sentiment from online customer reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%

Positive reviews highlight the friendly and professional service, with satisfied customers appreciating the quality of the pieces and the staff's willingness to assist in creating unique designs. In contrast, negative reviews point to unpleasant experiences with staff interactions, leading to dissatisfaction with customer service.

Best Review: Cherie noted a strong family connection to Cohen & O'Neill, praising the jeweler for their excellent service and beautiful jewelry purchases over the years. She emphasized the positive experiences she and her friends had with the staff.

Worst Review: In a negative experience, Angela expressed her discontent with the owner's behavior, stating that she felt uncomfortable due to inappropriate comments during her visit.

Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.