Monson Jewelers, located at 25 N Brockway St, Palatine, IL, has earned a stellar reputation for crafting beautiful engagement rings since opening in 2001. With owner Tim Monson at the helm, this family-owned business focuses on quality craftsmanship and exceptional customer service in Cook County.

Customers rave about their experience at Monson Jewelers, noting how Tim and his friendly team prioritize each client's vision, transforming ideas into exquisite custom designs. The staff’s attention to detail, combined with their knowledge of diamonds and jewelry trends, aids couples in finding or creating the engagement ring of their dreams. The welcoming atmosphere encourages open communication, and many appreciate the guidance offered throughout the design process.

Customer Sentiment: Approximately 85% of customers report high satisfaction levels, while a small percentage have mentioned minor issues with communication.

Opening Hours:

Monday: Closed
Tuesday: Closed
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

Best Review: Kate praised Tim's thorough knowledge and personalized approach, saying he made her feel at home while guiding her through the engagement ring selection process.

Worst Review: Michelle felt neglected during a busy holiday season, expressing disappointment over the lack of attention to her questions about jewelry repairs.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.