Cole's Jewelers, located at 117 E Washington St, Sequim, WA 98382, operates in Clallam County and offers a variety of jewelry services with a particular focus on engagement ring creation. The jeweler is known for its exceptional commitment to quality and customer satisfaction, which has been upheld for over 57 years. Debbie Hunt, a long-term staff member, and her daughter Libby Rogers now continue the tradition of excellence, providing personalized service and custom jewelry design.
The reviews provided offer a mixed perspective on the services offered. Positive sentiments highlight the friendly and knowledgeable staff, commending the excellent customer service and the store's ability to create beautiful custom engagement rings. Customers frequently express appreciation for the attentive service and the quality of the jewelry.
Conversely, some negative reviews point to instances of dissatisfaction, particularly regarding customer experiences with repairs and the handling of heirloom items. There are mentions of mistakes in service, causing concern among some customers about the quality and reliability of repair work.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%
**Opening Hours:**
- Tuesday: 10 AM - 4 PM
- Wednesday: 10 AM - 4 PM
- Thursday: 10 AM - 4 PM
- Friday: 10 AM - 4 PM
- Saturday: Closed
- Sunday: Closed
- Monday: Closed
**Staff Members:**
- Debbie Hunt
- Libby Rogers
**Best Review:**
Maria noted the exceptional service at Cole's Jewelers, praising the staff's support in crafting a stunning engagement ring that exceeded expectations.
**Worst Review:**
Frank expressed disappointment, mentioning that although the staff were friendly, he was informed the jeweler was retiring and going out of business, impacting the trust he had in their longevity.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 33
Store Phone Number: 3606833833