Cowan's Jewelers, located at 335 Windsor Hwy Suite 100, New Windsor, NY 12553, is a renowned third-generation, family-owned business with a legacy of over 86 years in the jewelry industry. This establishment is celebrated for its exceptional services in engagement ring creation, offering a wide selection of fine jewelry tailored to customers' desires. The dedicated staff, including owner Jeff Cowan, is recognized for their outstanding customer service and expertise, providing personalized consultations to ensure every client finds the perfect ring. Cowan's also specializes in jewelry repairs, battery replacements for watches, and buys gold at competitive prices.

Customers generally express high satisfaction with their experiences at Cowan's Jewelers, reflecting a warm, family-oriented atmosphere and commitment to quality. Among 164 reviews analyzed across various platforms, a significant majority are positive, scoring approximately 95% in favorable feedback, 3% neutral, and 2% negative.

Highlights from customer sentiments indicate that patrons admire Cowan's attentive service and the specificity with which engagement rings are crafted to meet individual needs. They consistently note how the experience feels personal and welcoming.

Customer Reviews Sentiment:
- Positive: 95%
- Neutral: 3%
- Negative: 2%

Best Review: A customer named Patricia praised the staff's warm hospitality and exceptional craftsmanship, emphasizing how her engagement ring was tailored beautifully to her vision.

Worst Review: A reviewer named Sean expressed disappointment, mentioning that his experience was marred by misleading information regarding the purchase of jewelry, which he felt was not adequately addressed upon his visit.

**Opening Hours**:
| Day | Hours |
|-----------|---------------------|
| Wednesday | 10:15 AM - 5:00 PM |
| Thursday | 10:15 AM - 5:00 PM |
| Friday | 10:15 AM - 5:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
| Monday | Closed |
| Tuesday | Closed |

Staff Members:
- Jeff Cowan

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.