Robert Cox Jewelry, located at 4602 William Penn Hwy, Murrysville, PA 15668, is a jewelry store renowned for its engagement ring creation and excellent customer service. The store is open only online following 41 years of in-person service, providing a variety of fine jewelry, watch repairs, and appraisals. The owner, Robert Cox, and the staff are noted for their knowledgeable and friendly service, making the process of selecting the perfect engagement ring a pleasant one.

With 21 reviews analyzed, customer sentiments show a mix of positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 47%
Neutral: 24%
Negative: 29%

While many customers appreciate the friendly service and quality repairs, some have reported dissatisfaction with customer service policies, particularly regarding refunds.

Best Review:
Sandy highlighted the knowledgeable staff and the ease of working with them, praising their friendly approach and the quality of appraisal and repair services received.

Worst Review:
Lee expressed frustration over the owner's attitude, describing an unpleasant experience related to return policies and a perceived lack of customer respect.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours**:
- Saturday: 10:00 AM - 5:00 PM

Staff Mentioned: Robert Cox