Cranstoun Court Jewellers is a family-owned jewelry store located at 13545 W Camino Del Sol, Sun City West, AZ 85375, offering a wide range of services, particularly specializing in the creation of custom engagement rings. With a knowledgeable staff, including owner Geoff Woerner and certified watchmaker Tom Baggett, they have built a solid reputation over many years. The store also provides jewelry repair, appraisals, and a selection of fine new and vintage pieces. Customers appreciate the dedication to quality and service, making it a trusted destination for couples seeking to design their perfect engagement rings.
### Overall Sentiment from Online Customer Reviews:
The reviews collected reflect a generally positive sentiment about Cranstoun Court Jewellers, with about 70% positive feedback. Customers commend the friendly service, expertise, and quality of repairs, while some express dissatisfaction with pricing and specific repair experiences.
**Positive Reviews**: Many customers praised the store for its excellent customer service, the craftsmanship of custom pieces, and the welcoming atmosphere. Reviews often mention the helpfulness of the staff in guiding customers through the engagement ring selection and customization process.
**Negative Reviews**: Some reviews highlight concerns with pricing being perceived as high and inconsistencies in repair service quality. A few customers reported frustration with communication surrounding timelines and results for repairs.
#### Opening Hours:
| Day | Hours |
|-----------|-----------------|
| Monday | 10:00 AM - 5:00 PM |
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
Staff members include:
- Geoff Woerner (Owner)
- Tom Baggett (Certified Watchmaker)
Best Review: Thomas commended the store for its outstanding service and selection, emphasizing the integrity and expertise of the staff that contribute to their enduring success.
Worst Review: Richard expressed significant dissatisfaction with the watch repair service, citing multiple return visits without resolution and poor communication regarding the repairs.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 40
Store Phone Number: 6235841546