Gold & Gems Unique, located at 13576 W Camino Del Sol, Sun City West, AZ 85375, is a well-regarded jewelry store known for its expertise in creating custom engagement rings and providing quality jewelry repair services. With a friendly, family-oriented atmosphere, the store has been servicing the Sun City West community since 1972. Customers appreciate the quick turnaround for repairs and the helpful nature of the staff, including owner Rosalie Mora and her family members. Engagement ring design is a highlight, with many clients praising the personalized service and attention to detail.

Through the analysis of 43 reviews, the overall sentiment reflects a strong positive experience for the majority of customers. About 85% of reviews express satisfaction and positive feelings, while 10% remain neutral, and 5% reflect negative experiences.

**Positive reviews** highlight the professionalism and high-quality craftsmanship offered at Gold & Gems Unique. Customers often mention the reasonable prices and exceptional service, emphasizing that the team excels in creating custom designs and repairs.

**Negative reviews** indicate some dissatisfaction with the repair timelines and miscommunication regarding jewelry condition, suggesting that experiences may vary when it comes to specific service interactions.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review: A customer commended Rosalie for custom designing an engagement ring set, stating the result was absolutely gorgeous and the service attentive.

Worst Review: One reviewer expressed frustration over a lengthy repair process, claiming the stone in their ring was not replaced properly despite multiple visits.

**Operating Hours:**
| Day | Time |
|-----------|------------------|
| Monday | 9:30 AM - 4:00 PM|
| Tuesday | 9:30 AM - 4:00 PM|
| Wednesday | 9:30 AM - 4:00 PM|
| Thursday | 9:30 AM - 4:00 PM|
| Friday | 9:30 AM - 4:00 PM|
| Saturday | Closed |
| Sunday | Closed |

Staff members mentioned include Rosalie Mora.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.