C.S. Randolph Jewelers and Gold Exchange, Shelby Township MI

C.S. Randolph Jewelers and Gold Exchange, located at 47557 Van Dyke Ave Suite 101, Shelby Township, MI 48317, is a family-owned jeweler specializing in the creation of engagement rings and fine jewelry. This establishment has been serving the community since 1979, offering high-quality jewelry at competitive prices. Customers appreciate the knowledgeable staff, with many reviews highlighting the exceptional service provided during engagement ring selections and custom design consultations. The store is recognized for its emphasis on GIA-certified diamonds and offers repair services, making it a reliable choice for all jewelry needs.

However, not all experiences have been positive. While many customers praise the welcoming atmosphere and the quality of the work, some have reported issues with customer service and complaints about product authenticity in the past. The dynamics seem to have improved with new ownership, as recent patrons have noted better experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Opening Hours:
Monday to Friday: 10:00 AM - 7:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed

Staff: Larry and Ann R.

Best Review: A customer named Peggy highlighted the excellent service and quality of the jewelry, stating that the owner provided complimentary repairs, showcasing their commitment to customer satisfaction.

Worst Review: A reviewer named Kimberly expressed frustration with the customer service, recalling an encounter with the owner that involved unpleasant remarks and a mishandled repair that resulted in a broken item.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.