Custom Jewelry Gallery, located at 111 South Main St, Suite 2A, Cedar City, Utah, is recognized for its expertise in custom engagement ring creation and quality jewelry repair services. Owned by the Frei family, this gallery offers a warm and inviting atmosphere with a unique opportunity for customers to observe the jewelry creation process through visible workspaces and video monitors.

Kyler Frei, the skilled jeweler, has garnered praise for his attentive and personalized customer service, ensuring that each client feels valued and informed throughout the process. He specializes not only in custom designs but also in meticulous craftsmanship, bringing customers' visions to reality. The store operates by appointment only during the week with special requests available for Saturdays.

With a total of 64 reviews collected, the overall sentiment from online customer reviews is overwhelmingly positive, with approximately 95% of reviews expressing satisfaction, 4% remaining neutral, and 1% reflecting negative sentiments.

**Customer Reviews Sentiment:**
- Positive: 95%
- Neutral: 4%
- Negative: 1%

Highlighting the customer experiences, many commend the friendly staff and exceptional quality of work, often mentioning that the engagement rings designed exceed expectations. However, a few reviews indicate occasional challenges regarding appointment availability.

Best Review: Richard noted a great experience while getting a diamond wedding set, highlighting Kyler's personable approach and competitive pricing, which made the entire process enjoyable.

Worst Review: An unnamed reviewer expressed disappointment with the clarity of communication regarding service availability.

**Opening Hours:**
| Day | Hours |
|-----------|---------------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | Closed |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | Closed |
| Saturday | Closed |
| Sunday | Closed |

Staff: Kyler Frei

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.