Debron's Full Service Salon and Jewelry, located at 242 Westfield St, West Springfield, MA, is well-known for providing quality engagement ring creation and a range of jewelry services. With a phone contact number of (413) 732-9771, this jeweler has garnered attention for both its jewelry and salon services since its establishment in 1995.
The reviews for this establishment are mixed. On the positive side, the salon is appreciated for its friendly and professional staff who take the time to ensure customers are satisfied with their services, especially in hair and manicure treatments. Customers have noted the welcoming atmosphere and the willingness of the staff to assist with personalized needs, which enhances the overall experience.
However, there are some negative sentiments expressed as well. Some clients have reported unsatisfactory experiences regarding the quality of jewelry repairs and specific services, with claims that certain items fell apart shortly after purchase. Such feedback highlights a need for quality control in products and services offered.
Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%
Highlight Reviews:
Best Review: Jaime praised the helpfulness of the staff during the engagement ring purchase, describing a smooth experience even being out of town. The personal touch and care from the owners stood out to her, making her decision easy.
Worst Review: Elizabeth expressed disappointment after experiencing a lack of professionalism, citing issues with the quality of both services and products purchased, leading her to not return.
Opening Hours:
| Day | Time |
|-----------|--------------------|
| Monday | Closed |
| Tuesday | 9:00 AM - 7:00 PM |
| Wednesday | 9:00 AM - 7:00 PM |
| Thursday | 9:00 AM - 7:00 PM |
| Friday | 9:00 AM - 5:00 PM |
| Saturday | 9:30 AM - 3:00 PM |
| Sunday | Closed |
Staff members mentioned: Deb and Ron (owners).
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.