Diamond Gold Connection is a noted jeweler located at 389 Park St, West Springfield, MA 01089. The store specializes in creating exquisite engagement rings, offering a wide selection of unique and classic styles to suit every preference. Customers appreciate the knowledgeable staff, and many have highlighted their expertise in jewelry repair and appraisal services. The owner and staff are committed to providing exceptional customer service, creating a welcoming environment for clients looking to purchase or repair jewelry.

However, experiences seem to vary as some reviews indicate less satisfactory interactions, particularly regarding pricing and customer service. Positive feedback often emphasizes the professional and helpful demeanor of the staff, while some negative reviews mention instances of rudeness and dissatisfaction with the value offered for jewelry.

Overall Sentiment from Online Customer Reviews:
Positive: 48%
Neutral: 20%
Negative: 32%

Opening Hours:
- Monday: 10 AM - 6 PM
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 6 PM
- Thursday: 10 AM - 6 PM
- Friday: 10 AM - 6 PM
- Saturday: 10 AM - 4 PM
- Sunday: Closed

Staff members mentioned in reviews include Candace and Bill.

Best Review: Bob noted great service and friendly staff, highlighting a pleasant experience while working with the team.

Worst Review: Desiree expressed frustration over a difficult return process and undervaluation of a purchased diamond necklace, indicating a very negative interaction with the staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.