Descar Jewelry Design Ltd Waltham MA
Descar Jewelry Design, located at 49 River Street, Waltham, MA 02453, is a family-run jewelery store that specializes in creating exquisite engagement rings and providing top-tier customer service. With a phone number of (781) 894-0523, the store prides itself on a comprehensive selection of fine jewelry and exceptional repair services. Under the guidance of owner Deb Deeb and experienced staff, including Stefanie Taranto Lupinski, customers are treated like family, ensuring a welcoming and personalized experience.
In total, 507 customer reviews were analyzed to gauge sentiments about the engagement ring creation process and overall service quality. The store has received commendations for its friendly atmosphere, professional staff, and the ability to create custom pieces that reflect individual tastes and styles. Many customers have noted that the staff takes the time to educate them about the diamond selection process and various design options, contributing to a comfortable shopping experience.
Despite the overall positive sentiment, there are some negative reviews highlighting experiences of miscommunication regarding pricing and service quality. However, the majority of feedback indicates strong satisfaction with both product quality and service.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Best Review: A customer praised the remarkable service received while creating a custom engagement ring, highlighting the staff's patience and knowledge about diamonds and the design process, specifically mentioning the owner, Deb.
Worst Review: Another customer expressed disappointment with a lack of welcome, feeling ignored during a visit and questioning the store's selection, ultimately choosing not to return after a negative interaction with a staff member.
Opening Hours:
- Tue: 10:00 AM - 6:00 PM
- Wed: 10:00 AM - 6:00 PM
- Thu: 10:00 AM - 6:00 PM
- Fri: 10:00 AM - 6:00 PM
- Sat: 10:00 AM - 4:30 PM
- Sun: Closed
- Mon: Closed
Staff Members: Deb Deeb, Stefanie Taranto Lupinski
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
