Marcou Jewelers, located at 318 Moody Street in Waltham, MA, has been a cherished part of the community for nearly 60 years, though it has recently closed its doors as of December 31st. This family-operated store was known for its extensive collection of fine jewelry and custom designs, winning the hearts of many local customers with its friendly service.

Prior to its closure, the staff, including the ownership team, received numerous commendations for their personalized service and dedication to customer satisfaction. Many customers shared that they felt genuinely cared for, especially during significant moments like engagement ring shopping. The jewelers often provided thoughtful guidance through the design process, making it a special experience.

Customer Sentiment: Overall, about 70% of customers shared highly positive experiences, while 20% were neutral, and 10% reported dissatisfaction, primarily regarding service experiences.

Opening Hours:
Monday to Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Best Review: Curtis appreciated the good deal he received on his wedding ring and the pleasant demeanor of the staff during his visits.

Worst Review: Amy noted frustration upon arriving to find the store closed despite the online hours, which left her feeling disappointed.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.