DeVons Jewelers West Valley Mall Tracy CA
DeVons Jewelers, located at 3200 Naglee Rd Ste 156, Tracy, CA 95304, operates in San Joaquin County and specializes in engagement ring creation as well as a variety of jewelry services. With a strong emphasis on customer service, the staff is known for being friendly and accommodating. The owner and staff members, including Bal and Ed, have consistently demonstrated a commitment to providing an exceptional experience while helping customers select the perfect engagement ring, often with personalized attention.
The store is praised for its extensive selection of high-quality jewelry, including loose diamonds and custom pieces. Customers have appreciated the no-pressure atmosphere and informative guidance during their shopping experience. Services provided include ring resizing, jewelry repair, and custom design consultations.
Overall, the reviews collected from customers depict a generally positive sentiment toward DeVons Jewelers, with 84 reviews examined. Out of these:
- Positive sentiment: 85%
- Neutral sentiment: 10%
- Negative sentiment: 5%
Positive reviews highlight the skillful service and the staff's willingness to assist customers in designing a meaningful engagement ring. However, a small number of negative reviews point out issues with merchandise returns and communication.
Best Review: One customer noted the exceptional service provided by Bal, who helped them select an engagement ring that met their expectations perfectly, highlighting the friendly and professional atmosphere of the store.
Worst Review: Another customer expressed frustration about a negative experience related to the store's return policy, feeling that the service was less than satisfactory and ultimately chose not to return.
| Day | Operating Hours |
|-----------|-------------------------|
| Monday | Closed |
| Tuesday | 11:00 AM - 6:30 PM |
| Wednesday | 11:00 AM - 6:30 PM |
| Thursday | 11:00 AM - 6:30 PM |
| Friday | 11:00 AM - 6:30 PM |
| Saturday | 11:00 AM - 6:30 PM |
| Sunday | Closed |
Staff members include Bal and Ed.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
