Di Moda Jewelers, Wheeling IL
Di Moda Jewelers is a distinguished jewelry store located at 337 E Dundee Rd, Wheeling, IL 60090, specializing in the creation of exquisite engagement rings and custom jewelry. The store boasts a dedicated team known for providing exceptional customer service and has been in business for over 15 years, establishing a strong presence in Cook County. Customers can expect a wide selection of high-quality diamond rings, handcrafted using conflict-free materials.
The staff members, including Malvina, Arik, and Olga, are praised for their attentiveness and expertise in guiding clients through the engagement ring creation process, ensuring that each piece truly reflects the customer’s vision and style. Reviews highlight the personalized attention and supportive approach during consultations, which helps to alleviate the anxiety often associated with selecting the perfect engagement ring.
In the gathered reviews, a total of 25 customer sentiments were considered.
Overall Sentiment from Online Customer Reviews:
Positive: 64%
Neutral: 16%
Negative: 20%
Positive reviews often commend the quality of the jewelry and the exceptional service provided by the knowledgeable staff. Customers appreciate the unique designs and professionalism throughout the purchasing process. However, some negative reviews indicate dissatisfaction with the repair services and the handling of defective items, with reports of a lack of follow-through on promises made during sales.
Best Review:
Yury praised Di Moda Jewelers for their amazing selection and helpful staff, specifically highlighting Melvina's recommendations during his visit for an upgrade.
Worst Review:
Vic warned potential customers about a problematic encounter involving a defective product, expressing disappointment with the store's handling of the situation and the treatment received from the staff.
Store Hours:
- Monday: 11 AM - 5 PM
- Tuesday: 11 AM - 6 PM
- Wednesday: 11 AM - 5 PM
- Thursday: 11 AM - 6 PM
- Friday: 11 AM - 5 PM
- Saturday: 11 AM - 5 PM
- Sunday: Closed
Staff Members:
- Malvina
- Arik
- Olga
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
