Diamond & Gold Exchange, located at 302 S Main St, Waynesville, NC 28786, is recognized for its in-house jewelry repair services, custom design, and a diverse selection of reasonably priced jewelry. With 16 reviews collected for this analysis, the store is primarily noted for its engagement ring creation services. Customers mention a strong emphasis on assisting customers with finding and creating their ideal engagement rings, highlighting the proficiency of the staff, especially in repair work and ring sizing.

However, the store has received mixed feedback. Positive reviews commend the friendly staff, quality of customer service, and value for money, with customers appreciating the jewelry selection and repair services provided. The atmosphere is often described as welcoming and helpful, making it a great option for those looking to create meaningful pieces like engagement rings.

Conversely, some negative reviews reported experiences with perceived dishonesty regarding the authenticity of purchased items, leading to dissatisfaction among certain patrons.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review: A customer praised the store for offering a great deal on jewelry, noting the excellent quality of repairs and the friendly staff who were consistently helpful.

Worst Review: Another customer expressed disappointment with a purchase that turned out to be a fake, stating they would not recommend the store due to the experience with the resale value.

Opening Hours:
- Monday to Saturday: 10:00 AM – 5:00 PM
- Sunday: Closed

Staff members mentioned: Pat, JoJo.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.