Direct Diamond Company is a well-regarded jeweler located at 590 Main Street, Monroe, CT 06468, with a contact number of 203-452-9619. This full-service jewelry store specializes in custom engagement ring creation, providing personalized design services that honor customer budgets while ensuring quality craftsmanship. The owner, Claire, is frequently mentioned for her extensive knowledge and friendly service, making a mark as a talented jeweler who offers honest and ethical services.

Customers appreciate the welcoming atmosphere and the team's expertise in crafting unique engagement rings tailored to individual preferences. Positive feedback highlights Claire's ability to work collaboratively with clients to create stunning pieces, while the fair pricing and lack of pushy sales tactics enhance the overall experience. The store's commitment to customer satisfaction is evident, as they also provide jewelry repairs, appraisals, and a variety of fine jewelry options.

Reportedly, the store operates with the following hours:
- **Tuesday**: Closed
- **Wednesday**: 10:00 AM - 5:00 PM
- **Thursday**: 10:00 AM - 5:00 PM
- **Friday**: 10:00 AM - 5:00 PM
- **Saturday**: 10:00 AM - 3:00 PM
- **Sunday**: Closed
- **Monday**: Closed

Overall Sentiment from Online Customer Reviews:
Positive sentiments account for approximately 85%, with neutral responses at 10% and negative sentiments at 5%. Many customers express satisfaction with the quality of service and products offered.

Best Review: Kathy praised Direct Diamond Company for their excellent, friendly service and noted their ability to respect individual budgets while providing high-quality jewelry.

Worst Review: Tara mentioned frustration regarding the scheduling of appraisals, indicating that the process could be disorganized, leading to an unsatisfactory experience.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff member mentioned:
- Claire