Dominion Jewelers is a highly regarded jewelry store located at 917 West Broad Street, Falls Church, VA 22046, with a contact number of +1 (703) 237-3737. This family-owned jeweler specializes in creating stunning custom engagement rings, providing exceptional customer service, and craftsmanship. With more than 30 years in the business, Dominion Jewelers employs over 20 skilled goldsmiths who work on-site to create unique pieces tailored to customer specifications.
The store has garnered a total of 266 reviews, reflecting a mix of positive and negative sentiments. Customers often praise the knowledgeable staff, including Marsha and Sergio, for their attentive service and creativity during the engagement ring design process. Many reviews highlight the high-quality craftsmanship and the ability to create personalized designs based on individual preferences.
However, some reviews indicate issues with communication and service during busy times, expressing dissatisfaction with wait times and certain interactions that felt less than welcoming.
Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%
Best Review: A customer named Emily appreciated the collaborative process in creating her unique engagement ring, highlighting both the design and customer service, which exceeded her expectations.
Worst Review: A customer named Jason expressed frustration with the store's pricing and customer service, noting a discourteous encounter and suggesting that the selection was limited compared to other retailers.
**Hours of Operation:**
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed
Staff Members Mentioned:
- Marsha
- Sergio
- Mohammad Barimany
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 266
Store Phone Number: 7032373737