Washington Diamond, located at 1245 West Broad Street, Falls Church, VA 22046, offers an exceptional experience for those seeking engagement rings and fine jewelry. With 294 reviews collected, the establishment is known for its personalized service, dedicated attention, and a warm atmosphere. The store operates by appointment only, ensuring each customer receives an exclusive shopping experience. Services include custom engagement ring design, jewelry repair, and restoration, facilitated by a knowledgeable staff led by Tom Daube.

The engagement ring creation process is particularly highlighted, with customers praising the expertise and willingness of the staff to guide them through options without pressure. Staff members have been recognized for their professionalism and ability to educate clients on diamonds. Overall, customers commend Washington Diamond for blending quality, creativity, and client-focused service in their jewelry offerings.

However, some negative sentiments surfaced, mainly related to experiences when seeking jewelry repairs or the perceived value of gold and diamond buying services. Some customers expressed dissatisfaction with estimates that felt low, while others had mixed experiences with initial service interactions.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
Cindy recommended Washington Diamond, emphasizing the professionalism and patience of the staff through the process of creating a custom 30th Anniversary ring, which turned out perfectly.

Worst Review:
Jan described a disappointing experience attempting to sell gold jewelry, feeling undervalued and suggesting that interactions over the intercom were unwelcoming.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff Member: Tom Daube