Elliott's Jewelers, located at 63 Whalon St, Fitchburg, MA, is a third-generation family-owned establishment that has been serving the community for over 80 years. Known for their commitment to exceptional craftsmanship and customer service, Elliott's Jewelers specializes in engagement ring creation and offers a remarkable selection of quality jewelry. The knowledgeable staff, including team members like Jean, are dedicated to providing a welcoming environment for customers, ensuring a personalized experience in finding or designing the perfect engagement ring.

However, customer reviews provide a mixed sentiment regarding their service. On platforms such as Yelp, Google, and Facebook, the jeweler received a total of 18 reviews, with a general atmosphere reflecting both positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

Positive reviews highlight the shop's warmth and expert knowledge, with many customers praising the staff’s dedication to finding or crafting beautiful pieces. The store's long-standing reputation has garnered a loyal following among local customers.

Conversely, some negative experiences include issues with repairs not meeting expectations and unfriendly interactions reported by a few customers, suggesting a need for improvement in customer service consistency.

Best Review:
Danielle spoke highly of Elliott's as a gem in the Fitchburg area, noting multiple generations of her family relying on their expertise for jewelry needs. She appreciated the helpful staff and extensive selection available, ensuring quality in their offerings.

Worst Review:
Yvonne expressed dissatisfaction regarding a wedding ring purchase that had recurring issues with a loose diamond. Her experience highlighted frustration over not receiving satisfactory repairs and a lack of attentiveness to her concerns.

Operating Hours:
- Monday: Closed
- Tuesday: 9:00 AM - 4:00 PM
- Wednesday: 9:00 AM - 4:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 9:00 AM - 4:00 PM
- Saturday: 9:00 AM - 2:00 PM
- Sunday: Closed

Staff Members Mentioned: Jean

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.