Ellis Jewelers, located at 221 W US Highway 64, Lexington, NC 27295, operates in Davidson County and is highly regarded for its engagement ring creation services. The jeweler has been serving the community since 1952 and prides itself on personal customer service and quality craftsmanship. With two locations, including this one in Lexington, they offer a range of services, including custom jewelry design, repairs, and appraisals.
The staff, including notable members Ryan Curry and Tim Hiatt, is praised for their attentiveness and expertise, particularly in guiding customers through the engagement ring selection process. Customers have mentioned that the staff makes them feel like family, providing personal attention and exceeding expectations in both product quality and service offerings.
Despite the generally positive reviews, some customers have noted issues with communication regarding custom orders and wait times for repairs, expressing a desire for improved responsiveness.
Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 6%
Negative: 4%
{Best Review:} Taylor highlighted the exceptional service at Ellis Jewelers, emphasizing how the staff worked diligently to help select the perfect diamond engagement ring while staying within budget.
{Worst Review:} A customer expressed dissatisfaction with the perceived lack of friendliness during their visit, feeling undervalued despite previous purchases.
**Opening Hours:**
| Day | Hours |
|-----------|------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |
Staff Members: Ryan Curry, Tim Hiatt
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 93%
Total Customer Feedback Reviewed: 132
Store Phone Number: 3362432711