Emerald City Jewelers, located in Quincy, IL, is a well-established jewelry store with a strong reputation for excellence in creating custom engagement rings. The store, founded in 1995 by Sheri J. Busse, offers a variety of services including custom jewelry design, jewelry appraisals, repairs, and comprehensive cleaning and inspection services. Their staff, known for being friendly and professional, brings a wealth of experience and knowledge in the jewelry field. Notable team members include Tyler Busse, who specializes in goldsmithing and stone setting, and Sarah E. Davis, the Director of Operations and Creative Services.

The store operates in Adams County and has garnered an impressive total of 271 reviews. The majority of feedback is positive, highlighting exceptional customer service, expert assistance in finding the perfect engagement ring, and the ability to create unique, personalized pieces. Customers commend the shop for its inviting atmosphere and the helpfulness of staff who provide valuable insights into the selection process.

However, there are a few negative sentiments, with customers mentioning occasional issues with meeting specific needs and service delays.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Opening Hours:**
| Day | Hours |
|-----------|------------------------|
| Monday | 9:30 AM - 5:30 PM |
| Tuesday | 9:30 AM - 5:30 PM |
| Wednesday | 9:30 AM - 5:30 PM |
| Thursday | 9:30 AM - 5:30 PM |
| Friday | 9:30 AM - 5:30 PM |
| Saturday | 9:30 AM - 3:00 PM |
| Sunday | Appointment Only |

**Staff Members:**
- Sheri J. Busse, R.J., A.J.P. (President)
- Tyler Busse (Goldsmith/Stone Setter)
- Sarah E. Davis, G.G. (Director of Operations & Creative Services)
- Bruce Gardner (Operations Manager)
- Thomas Walsh V (Goldsmith/CAD Specialist)
- Jim Hush (Certified Master Watchmaker)
- Allison Voss (Sales Associate)
- Lyndsay Schlotter (Sales Associate)
- Laura Marsot (Sales Associate)

Best Review:
Brandon expressed his gratitude for the excellent service he received when searching for an engagement ring, noting that the staff was proactive in finding the perfect option and delivering it on time.

Worst Review:
Kathy mentioned feeling disappointed with the service when she wanted to test a piece of jewelry but encountered resistance from the staff, leading her to believe it might not be the right fit for her needs.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.