Zales Jewelers, located at 3321 Quincy Mall, Suite 3315, Quincy, IL 62301, offers a notable selection of jewelry with a strong emphasis on engagement ring creation. The store operates with a talented team that is praised for their exceptional customer service, always ready to assist customers in finding the perfect ring. Reviews highlight the helpfulness of staff, particularly in guiding customers through the selection process, ensuring a personalized shopping experience. The store provides a comprehensive range of services including custom jewelry design, jewelry and watch repair, and cleaning and inspection.

While the majority of reviews reflect a positive sentiment, some customers have shared experiences of delays and service inconsistencies. Overall, Zales in Quincy operates in a friendly atmosphere, making it a reliable destination for engagement rings and other jewelry needs.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 5:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM

Staff Members:
- Jean
- Tammy
- Courtney
- Melynda

Overall Sentiment from Online Customer Reviews:
Positive: 82%
Neutral: 12%
Negative: 6%

Best Review: A customer appreciated the staff's professionalism and noted their thorough assistance in finding an engagement ring, describing the experience as exceptional.

Worst Review: One customer expressed disappointment over a lack of follow-through on promised services regarding an engagement ring repair, indicating dissatisfaction with the communication from the staff.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.