Ernesto's Designs in New Braunfels TX

Ernesto's Jewelry, located at 717 N Business IH 35 Ste 150, New Braunfels, TX 78130, operates as a full-service jeweler specializing in engagement ring creation and providing various jewelry services. The family-owned establishment has been a trusted name in the New Braunfels area since 1981, serving Comal County and beyond. They offer a diverse selection of unique and custom-designed engagement rings, diamond upgrades, jewelry repair, and gold buying services.

With a total of 108 reviews analyzed, the overall sentiment from online customer reviews is as follows:
- Positive: 60%
- Neutral: 25%
- Negative: 15%

Several reviews highlight the knowledgeable staff and the welcoming atmosphere of Ernesto's Jewelry. Many customers commend the personalized service and expertise of the staff in helping them find the perfect piece. However, there are also mentions of dissatisfaction regarding customer service experiences, particularly concerning communication and follow-up after service requests.

**Best Review:** A customer praised the staff's efforts, noting that they felt treated like family during the engagement ring selection process. They appreciated the time taken to help them find the perfect ring.

**Worst Review:** A customer experienced a negative interaction regarding a jewelry appraisal, expressing frustration over feeling belittled and undervalued during their visit.

**Operating Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*