Kay Jewelers, located at 161 Creekside Way, New Braunfels, TX 78130, phone number (830) 620-9613, is renowned for its engagement ring creation and attentive customer service. Situated in Comal County, this jewelry store is part of a larger chain that has established a reputation for fine jewelry and thoughtful service since 1916.

The store offers a variety of services, including personalized engagement ring design, jewelry maintenance and repair, and custom special orders. Many reviews highlight the knowledgeable staff, often commending their patient approach and willingness to assist customers in finding the perfect piece. However, some recent feedback points to inconsistency in customer service, with a portion noting instances of rudeness or lack of helpfulness from certain staff members.

Overall Sentiment from Online Customer Reviews:
Positive: 64%
Neutral: 20%
Negative: 16%

Positive comments frequently mention the helpfulness and friendliness of the staff, specifically noting their expertise and dedication to customer satisfaction. On the contrary, negative reviews emphasize dissatisfaction with service experiences, including long wait times and perceived unprofessional behavior in some instances.

Best Review: A customer named Rodolfo praised the manager and staff for their friendly demeanor and willingness to assist, expressing satisfaction with the experience of shopping there.

Worst Review: Diana recounted a frustrating experience involving a repair on her wedding ring, where she felt dismissed by staff and ultimately dissatisfied with the quality of the work compared to a competitor's service.

Opening Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.