Executive Jewelers, located at 2289 Honolulu Ave, Montrose, CA, offers top-notch service in engagement ring creation and a wide selection of jewelry. With a rating of 3.9 stars from 15 reviews, customers appreciate the knowledgeable staff and the quality of craftsmanship. The store is known for its professionalism, with staff members like Raffi demonstrating a commitment to customer satisfaction, particularly in the design and repair of intricate pieces.
Positive reviews frequently highlight the meticulous care taken during the creation and repair process, especially when it comes to custom engagement rings and watch repairs. Customers express appreciation for the honest assessments and the reasonable pricing for services rendered. However, some customers have reported issues with warranty claims and service delays, indicating that communication could be improved in certain situations.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Best Review:
Esther praised the attentive and meticulous service provided for her antique clock repair, noting that the staff demonstrated genuine expertise and care.
Worst Review:
A customer named My expressed dissatisfaction with the warranty service after their clock stopped working, stating that the follow-up was not handled to their satisfaction.
**Operating Hours:**
- Monday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
**Staff Members:**
- Raffi A.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 16
Store Phone Number: 8182492340